Refund Policy

Postal Orders

Unfortunately, due to the nature of the product, we can’t offer you a refund or exchange on food.

If you have not received your product due to you having put the wrong or incomplete shipping address, then we cannot offer a refund or replacement. 

If your item has had multiple attempted deliveries from the courier and you haven't collected it, and it gets returned, then we can't offer a refund or replacement. 

If your item arrives faulty or incorrect, we require a photo of the defect to assess refund eligibility. Without a photo, we are unable to assess your claim. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require an order number or proof of purchase. To start a return, you can contact us at info@holycookies.be If your return is accepted, we will issue next steps via email.

Local Pickup

When you arrive to pick up your order, our friendly team will show you the order to make sure you are happy with it before it is boxed and handed to you. Due to the perishable nature of our products, we cannot offer a refund or exchange once your order has left our store.