Shipping Policy
When do you ship?
We ship every Monday and Thursday.
Where is my order?
You’ll get an email confirmation immediately after you place your order and receive another email with tracking once your order is being processed for shipment. This automatic email usually gets sent around midnight.
What happens if I'm not home to receive the delivery?
We recommend shipping to an address where someone will be available for the delivery. It is at the sole discretion of the delivery driver whether your package will be left, require a signature, or be redirected to an Bpost Point for pick up.
We do not require signatures for deliveries, but we can update this for special requests. Holy Cookies cannot be held responsible if the package is lost, stolen or damaged.
If the mail carrier cannot deliver, they will reattempt the next day available. Unsuccessful Friday deliveries will be reattempted on Monday. Please plan accordingly, our goal is for all cookies to arrive as fresh as possible!
What about delays?
While we do our best to deliver your order on the date you select, the mail carrier may experience unexpected delays. There may be a time in which your Friday delivery gets delayed until Monday, due to weather or operational delays.
Order cancellations & modifications
We reserve the right to decline an order cancellation or modification if we are not able to complete the request before the product has already been shipped. Please double check your order before placing it, ensuring all details in the delivery address are correct. If an order has already been fulfilled, we cannot modify the order or shipping address.
Contact us
Still have questions? Email us at info@holycookies.be Please note, we have a 1-3 business days response time. If your query relates to an existing order, please be sure to include your order number.