Got questions? We’ve got answers!
Everything you need to know about ordering, shipping and our cookies.
Ordering & Delivery
We ship every Monday and Thursday.
All orders are freshly baked on the day of shipment and leave our kitchen the same day.
We ship every Monday and Thursday.
All orders are freshly baked on the day of shipment and leave our kitchen the same day.
Most orders arrive the next working day.
However, delivery is not guaranteed as we depend on the carrier. No worries, your cookies are packed to stay fresh and delicious for several days.
Most orders arrive the next working day.
However, delivery is not guaranteed as we depend on the carrier. No worries, your cookies are packed to stay fresh and delicious for several days.
Yes. After checkout, you’ll be able to select a pickup point. We highly recommend this option for a smoother delivery.
Yes. After checkout, you’ll be able to select a pickup point. We highly recommend this option for a smoother delivery.
Hang tight. Shipping delays happen sometimes. Your cookies stay fresh for days, so no worries.
Hang tight. Shipping delays happen sometimes. Your cookies stay fresh for days, so no worries.
Not at the moment. We ship twice a week to keep everything fresh and consistent.
Not at the moment. We ship twice a week to keep everything fresh and consistent.
FRESHNESS & STORAGE
Our cookies stay fresh and delicious for up to 1 week when stored airtight.
Slightly warm them up for that fresh-out-of-the-oven experience.
Our cookies stay fresh and delicious for up to 1 week when stored airtight.
Slightly warm them up for that fresh-out-of-the-oven experience.
No. Just keep them in a closed box at room temperature.
No. Just keep them in a closed box at room temperature.
Yes. You can freeze them for up to 3 months without losing quality.
Yes. You can freeze them for up to 3 months without losing quality.
- Oven: 160°C for 4–6 min
- From frozen: 6–8 min
- Microwave: 5–10 sec for a quick gooey center
Do not put frozen cookies in the microwave!
- Oven: 160°C for 4–6 min
- From frozen: 6–8 min
- Microwave: 5–10 sec for a quick gooey center
Do not put frozen cookies in the microwave!
PRODUCTS & INGREDIENTS
Yes, all cookies are handmade using high-quality ingredients.
Yes, all cookies are handmade using high-quality ingredients.
Big. Around 130g of pure happiness.
Big. Around 130g of pure happiness.
Yes. Some of our cookies are fully vegan. And you won’t even taste the difference.
Yes. Some of our cookies are fully vegan. And you won’t even taste the difference.
Our core cookies do not contain nuts. Some monthly specials may contain nuts.
We do not operate in a nut-free kitchen.
Our core cookies do not contain nuts. Some monthly specials may contain nuts.
We do not operate in a nut-free kitchen.
Yes. We have a fixed selection of core flavors, plus 2 monthly specials that change regularly.
Fell in love with a previous special? It might come back… but no promises 😉
Yes. We have a fixed selection of core flavors, plus 2 monthly specials that change regularly.
Fell in love with a previous special? It might come back… but no promises 😉
PICKUP & SHOPS
Yes, pickup is available in Antwerp.
Yes, pickup is available in Antwerp.
Our Brussels pop-up has closed, but we’re still baking and shipping all over Belgium.
Our Brussels pop-up has closed, but we’re still baking and shipping all over Belgium.
B2B & EVENTS
Yes. We offer B2B orders starting from 50 cookies, with better options for larger quantities.
Yes. We offer B2B orders starting from 50 cookies, with better options for larger quantities.
Yes, for larger orders we can provide custom packaging and branding options. You can find more information here.
Yes, for larger orders we can provide custom packaging and branding options. You can find more information here.